Welcome to Komatsu’s Service page, where you can find answers to all your service and parts needs to realize Tomorrow’s Technology – Today!
We know that a machine’s dependability is top priority for our customers, and that makes it top priority for us. Komatsu will work with you in every possible way to meet the service needs of your company, both financially and within your time constraints. Komatsu Service is here to offer you protection for your investment 24 hours a day, 7 days a week, 365 days a year. Browse our Parts and Service pages to see what Komatsu can do for you!
Komatsu offers our customers top-notch parts support. With over 50 years of combined parts experience, Komatsu’s Parts Department offers customer assistance on the spot.
When a replacement part is needed for your Komatsu equipment, we strive to get you the right part as quickly as you need it. With our new Parts facility located in Ripley, TN, we can offer fast turnaround times for your parts delivery.
Komatsu stocks the most requested replacement parts along with some parts that are critical to your press dependability. If we don’t have your part in stock, we will do all we can to get that part to you within the least amount of time. We offer a warranty on all parts installed by our Komatsu Service Department. Ask for details the next time you place an order for Komatsu parts.
Leave it to us to help you with ALL your parts requirements for ALL of your Komatsu equipment.
Komatsu Technical Support
Komatsu Service is always available to you when you encounter a problem. Our engineers are ready to work with you to troubleshoot, isolate and solve the problem. If service assistance is required at your site, we will do all we can to assist you in getting your machine up and running as quickly as possible and reduce the amount of downtime.
Along with technical support and field service for a specific problem, Komatsu Service also offers you assistance with preventative maintenance and training.
Komatsu Downtime Repairs
If your Komatsu machine develops a problem that requires assistance from Komatsu to get you back up an running, we offer the best service option for your press. Who else knows Komatsu equipment better than Komatsu?
We offer estimates based on our Service Rate Schedule upon request. We will do everything we can to work within your budget to get your machine back in production. Once the job is complete and you are satisfied with your experience, you will only be billed for the time and expenses spent while solving the problem.
We can also offer a fixed quote for any job that requires it before the work begins. All you need to do is ask. We try to work within any budget.
In the metalworking industry, one of the most important things is dependability. With that in mind we offer you press inspections at a reduced rate. Komatsu not only offers basic inspections for any of your machines, but we also offer extensive, detailed inspections of your Komatsu machines, a service none of our competitors can provide.
Why have press inspections done? Inspections of your presses are the most important step to any preventative maintenance program. Only inspections can notify you of a problem before it becomes a problem. Not only is this helpful when planning your budget for repairs, it can save precious downtime.
Detailed Komatsu press inspections will list out any problem areas that need to be addressed, along with advising you of areas of your press that still meet Komatsu specifications.
Once inspections are completed, Komatsu Service can provide you with a professional, detailed list with recommendations to keep your press working in top condition. We will work with you to assure that all problems are addressed properly and within Komatsu specifications.
Komatsu Preventative Maintenance
Preventative Maintenance helps you to maintain the productivity and dependability of your Komatsu machine. Each Komatsu machine is supplied with recommendations for maintenance required to keep your machine running within Komatsu specifications. Komatsu Service can help you perform these actions or help you with scheduling the required tools and parts needed for these actions.
Komatsu Service strives to assist you in every way possible to make your investment in a Komatsu machine the best experience you have ever had. Your satisfaction with Komatsu is our number one goal.
Komatsu Relocation Support and Training
Moving a machine? New operators starting? Call Komatsu!
Komatsu Service will be happy to assist you with the relocation of your equipment. We not only offer supervision to insure the quality of your machine, we also offer assistance in starting your machine up at your new location so that it runs as good as it did before you moved.
Komatsu Service offers training at any time for your Komatsu equipment, so your new operators can work the machine as efficiently as when you first invested in your Komatsu. We also provide “refresher” training for your existing operators to help your company truly use Tomorrow’s Technology Today.